Refund Policy

1. Overview

Smart Library operates as a subscription-based digital library SaaS platform. Payments once made for active subscriptions are generally non-refundable except under specific valid conditions stated below.

2. Eligibility for Refunds

Refund requests may be considered under the following conditions:

• Duplicate payment made due to technical error
• Payment deducted but subscription not activated
• Incorrect billing charged on user's account
• Bank or payment gateway failure

3. Non-Refundable Cases

Refunds will NOT be provided in these cases:

• User is not satisfied after using the product
• Incorrect plan selection by user
• Service discontinued due to policy violations
• Subscription already used for student access or book management
• End of plan validity with no renewal

4. Trial Plans & Refunds

Trial plans (like 7-Day Trial) or low-cost test plans are non-refundable as they allow users to evaluate the system before purchasing long-term subscriptions.

5. Processing Time

Approved refunds will be processed within 7-14 business days depending on bank/payment gateway timelines.

6. How to Request a Refund?

To submit a refund request, users must share:

• Registered Email
• Payment Transaction ID
• Paid Amount
• Payment Date
• Reason for Refund Request

Requests should be sent to our billing team or WhatsApp support.

7. Contact Support

For billing & refund-related queries, users can contact support anytime.